Hours and Rates

Holidays:

New Year’s Day, Memorial Day, July 4th, Labor Day, Veterans Day, Thanksgiving Day, and Christmas Day

 

Standard Business Hours:

Business hours are Monday through Friday, 8:00 am until 5:00 pm, Mountain Time. 

 

Remote Support:

For any issues that do not require an on-site visit, labor will be billed in 15 min increments at the appropriate rate (Standard, or Planned After-Hours).

 

On-site Support:

For issues that require an on-site visit, labor will be billed initially for a minimum of 1 hr and then subsequently in 15-minute increments at the appropriate rate.  Mileage fees will apply if the round-trip travel total exceeds 60 miles, a 50c/mi per mile over that amount will be charged to the client.

 

Planned After-Hours:

Agreed upon after-hour labor will be charged at 1 ½ times the standard rate, $135/hr, in 1 hour increments with a minimum of 1 hour, regardless of if any on-site work is required. 

 

Emergency After-Hours:

Emergency After-hour labor will be charged at 2 times the standard rate, $180/hr, in 1 hour increments with a minimum of 2 hours, regardless of if any on-site work is required.